Help center
Frequently asked questions
Quick answers to common guest questions across bookings, payments, stay logistics, and support.
Booking questions
- How do I confirm a booking? Share your dates and guest count, then our team confirms availability and sends the booking details.
- Can I request a custom package? Yes, we can support additional services such as transport, decor, DJ, and event setups where available.
- Do you support same-day bookings? We try to, subject to villa availability and host approval timelines.
Pricing and payments
- Are prices final? Final payable amount depends on selected dates, occupancy, and optional services.
- What payment methods are available? Payment options are shared during booking confirmation based on the selected property.
- Is there a security deposit? Some villas require a refundable security amount, which is communicated before confirmation.
Stay and check-in
- What are standard check-in and check-out times? Timings vary by property and are confirmed in your booking summary.
- Are all villas family-friendly? Most are, but group suitability can vary. Our team helps match the right property to your plan.
- Can pets be allowed? Pet policy depends on the specific villa and must be pre-confirmed.
Support and changes
- How can I contact support quickly? Reach out via WhatsApp or phone through the contact channels on our site.
- Can I modify dates after booking? Date changes depend on host approval, seasonality, and updated availability.
- Where can I review cancellation terms? You can review the full policy on our cancellation policy page.
Need help with a specific requirement?
Our support team can help you shortlist villas and clarify booking details before you confirm.
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