Question 1

How do I confirm a booking?

Accepted Answer

Share your dates and guest count, then our team confirms availability and sends the booking details.

Question 2

Can I request a custom package?

Accepted Answer

Yes, we can support additional services such as transport, decor, DJ, and event setups where available.

Question 3

Do you support same-day bookings?

Accepted Answer

We try to, subject to villa availability and host approval timelines.

Question 4

Are prices final?

Accepted Answer

Final payable amount depends on selected dates, occupancy, and optional services.

Question 5

What payment methods are available?

Accepted Answer

Payment options are shared during booking confirmation based on the selected property.

Question 6

Is there a security deposit?

Accepted Answer

Some villas require a refundable security amount, which is communicated before confirmation.

Question 7

What are standard check-in and check-out times?

Accepted Answer

Timings vary by property and are confirmed in your booking summary.

Question 8

Are all villas family-friendly?

Accepted Answer

Most are, but group suitability can vary. Our team helps match the right property to your plan.

Question 9

Can pets be allowed?

Accepted Answer

Pet policy depends on the specific villa and must be pre-confirmed.

Question 10

How can I contact support quickly?

Accepted Answer

Reach out via WhatsApp or phone through the contact channels on our site.

Question 11

Can I modify dates after booking?

Accepted Answer

Date changes depend on host approval, seasonality, and updated availability.

Question 12

Where can I review cancellation terms?

Accepted Answer

You can review the full policy on our cancellation policy page.

Frequently asked questions

Booking questions