Lowest price guarantee terms and conditions

Guarantee outcome

For a verified claim that meets the eligibility and comparison rules, LonaVilla will match the eligible lower rate for your direct booking. If LonaVilla cannot honor that match, your qualifying villa stay is free for the same confirmed dates, guest count and inclusions.

Eligibility and comparison rules

• The compared rate must be publicly available online for the same villa, stay dates, and guest count.
• The compared rate must include the same inclusions, cancellation terms, and payment conditions.
• The lower price guarantee is only applicable if enquiry from customer for the same villa, same dates and other inclusion is enquired with LonaVilla team first
• Evidence of the lower rate (screenshot or link with timestamp) must be submitted for review

Exclusions

• Rates from member-only, loyalty, coupon, corporate, or closed-user offers are excluded.
• Offline quotes, package deals, and bundled transportation or activity rates are excluded.
• Price differences caused by currency conversion, taxes, or payment gateway charges are excluded.
• Typographical errors, flash-sale glitches, or non-bookable rates are not eligible.

How to submit a claim

• Share your booking reference and lower-rate evidence with LonaVilla support.
• Submit the claim through official support channels before the eligibility window expires.
• Our team verifies property, inclusions, and policy parity with the compared listing.
• If approved, LonaVilla matches the eligible rate on your direct booking.

Final note

LonaVilla reserves the right to determine final eligibility and may update these terms at any time.